First, we'd like to say - We appreciate your patience during these crazy times. As you can imagine, we have had an overwhelming response with the current changes in Victoria. Everyone is understandably anxious, but we can assure you that we are doing all we can to ensure everyone's masks are dispatched as soon as possible.
Where do the face masks ship from?
Our masks are hand-made by our team of expert seamstresses in Perth, and are being shipped directly from Western Australia (not to worry, it only takes Australia Post 2 days (on average) to deliver with EXPRESS POST).
Where is my facemask? Is it lost? I haven't heard anything from you yet....
Because our gorgeous masks are hand-made, they take 3 -7 business days to process. If you have been waiting longer than that, and are worried, do send us an email. Chances are, we will probably send you one first on (business) day 8.
I paid for EXPRESS SHIPPING, Why don't I have my mask already?
We can understand the confusion here, but this just means EXPRESS POST. It's a fee for your parcel to be posted EXPRESS with Australia Post, as opposed to STANDARD POST which takes longer. We do not benefit from this. It is merely a postage fee. Please see the explanation below:
EXPRESS SHIPPING / EXPRESS POST - an fee that goes to Australia Post to send / deliver faster than if you had paid for STANDARD POST.
NEXT DAY SHIPPING: Now this means we make sure your parcel is DISPATCHED on the next Business day. However, from then on it will be in the hands of Australia Post who will probably deliver it in 2 days or so.
We used to offer NEXT DAY shipping before but unfortunately we don't anymore as we are currently inundated.
But we will bring it back in a few weeks once we have had a chance to catch our breath ;)
Can I change my order?
Send us an email, if we haven't shipped it yet, we are happy to do this for you.
P.S. If you have a question that needs to be answered as soon as possible, please send us an email. Unfortunately we have not been active on social media as we are extra busy right now. So any messages / questions on our social media may not be seen for some time.
For any inquiries email us at: Kalahariink@gmail.com
PO Box 304, WEMBLEY, WA 6913